OUTAGE RESOLUTION: Gmail Attachments – 2013/11/08 | Notifications | ITPulse

OUTAGE RESOLUTION: Gmail Attachments – 2013/11/08

What happened?
Some web browsers experienced an issue sending attachments using Gmail.

Who was affected?
Some Gmail users were affected by this outage.

What was the impact?
The affected users were not be able to send attachments.

What was the timeline of the incident?
Start: 2013/11/08 13:40 – Users began reporting a issue issue sending attachments using Gmail.
2013/11/08 13:45 – IT support analysts began an investigation and reported the issue to Google.
2013/11/08 14:35 - Google began to investigate the report.
End: 2013/11/08 15:05 – Google announced that the service was restored.

NOTE: If the problem persists, affected users may need to refresh their browser or clear their cache.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.