OUTAGE RESOLUTION: eClass Notification Emails - 2013/10/30 | Notifications | ITPulse

OUTAGE RESOLUTION: eClass Notification Emails - 2013/10/30

What happened?
The email notification feature in eClass that enables users to receive email notifications was experiencing an issue.

Who was affected?
All eClass users were affected by this outage.

What was impact?
The affected users were not receiving email notifications about eClass events.

What was the timeline of the incident?
Start: 2013/10/30 08:35 - IT support analysts began working on the issue.
2013/10/30 09:40 - The root cause of the issue was discovered, a fix was applied, and the queued email notifications started being sent out.
2013/10/30 14:15 - Email notifications had been received by most eClass users. IT support analysts continued monitoring to ensure a complete resolution of this issue.
End: 2013/10/31 07:20 - Service has been restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.