OUTAGE RESOLUTION: UWS Outages in ETLC – 2013/10/22 | Notifications | ITPulse

OUTAGE RESOLUTION: UWS Outages in ETLC – 2013/10/22

What happened?
University Wireless Service (UWS) on the 5th floor of ETLC (Engineering Teaching and Learning Complex) experienced intermittent connectivity issues.

Who was affected?
Some UWS users on the 5th floor of ETLC were affected by this outage.

What was the impact?
The affected users experienced short disruptions in UWS connectivity.

What was timeline of the incident?
Start: 2013/10/22 12:40 – Monitoring devices discovered an issue with UWS connectivity.
2013/10/22 13:10 – IT support analysts began working on the issue.
2013/10/22 13:45 - IT support analysts implemented a possible solution and monitored UWS to ensure stability.
2013/10/22 15:25 – UWS experienced a subsequent outage and additional work was performed to restore service. Monitoring continued to ensure connectivity.
End: 2013/10/23 10:00 - Service was verified to be restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.