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What happened?eClass experienced issues. Who was affected?All eClass users were affected by this outage. What was the impact?The affected users were not able to access course materials. What was timeline of the incident?Start: 2013/10/03 21:22 - eClass monitoring detected issues.2013/10/03 21:25 - Cybera IT support analysts began working on the issues.End: 2013/10/03 21:58 - Service was restored. This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.