OUTAGE RESOLUTION: NREF UWS Outage – 2013/09/30 | Notifications | ITPulse

OUTAGE RESOLUTION: NREF UWS Outage – 2013/09/30

What happened?
The Natural Resources Engineering Facility (NREF) experienced an issue with University Wireless Service (UWS) connectivity.

Who was affected?
Some users of UWS in NREF were affected by this outage.

What was the impact?
The affected users were unable to access the internet via UWS.

What was timeline of the incident?
Start: 2013/09/30 12:30 – Monitoring systems discovered a problem with UWS.
2013/09/30 12:35 – IT support analysts began working on the issue.
End: 2013/09/30 13:30 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.