Live Chat & Phone:(780) 492-9400 7:30am – 7:30pm Mon – Fri
What was happening?A server that hosts the Faculty of Extension website (http://www.extension.ualberta.ca/) was experiencing an issue.
Who was affected?Visitors to the Faculty of Extension website were being affected by this outage.
What was the impact?The affected users may have experienced difficulty loading web pages on the Faculty of Extension website. WORKAROUND: The affected web pages would load after a number of page refreshes.
What was the current timeline of the incident?2013/09/11 08:30 – IT support is currently investigating this issue and will restore the service as soon as possible.End: 2013/09/11 10:03 – Service has been restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.