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What happened?Email messages sent to departmental email addresses (
Who was affected?Users sending email messages to departmental email addresses were affected by this outage.
What was the impact?The affected users were not able to send email messages to departmental email addresses.
What was timeline of the incident?Start: 2013/08/26 08:05– Users reported a problem with the delivery of email to departmental email addresses.2013/08/26 08:40 – IT support analysts began working on the issue.End: 2013/08/26 09:15 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.