Live Chat & Phone:(780) 492-9400 7:30am – 7:30pm Mon – Fri
What happened?A server that grants access to University of Alberta International (UAI) computer experienced an issue. Who was affected?Several UAI users in Enterprise Square who have logged out of their computers were affected by this outage. Users at HUB mall were not affected. What was the impact?The affected users were not able to log into their computers, access the Internet or shared network resources such as printing and shared file services. What was timeline of the incident?Start: 2013/08/19 08:30 – UAI users reported an issue with logging onto their computers.2013/08/19 08:45 – IT support analysts began working on the issue.End: 2013/08/19 22:02 – Service was restored. This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.