Live Chat & Phone:(780) 492-9400 7:30am – 7:30pm Mon – Fri
What happened?Some virtual machines (VM) in AICT shared VM environment were unreachable. The issue took place due a Firewall failover.
Who was affected?All users were unable to access the affected virtual machines. What was the impact?The affected users were unable to access the services running on the virtual machines.
What was timeline of the incident?2013/08/18 05:40 - VM services were unreachable.2013/08/18 06:00 - IT support begins investigating the issue and will restore the service as soon as possible2013/08/18 08:00 - IT support failed over services to backupsite. Investigation into hardware failure ongoing.2013/08/18 09:00 - Firewall failed over Services are restored. This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available. IT support detected a Firewall failover issue which caused VM services to be affected.