OUTAGE RESOLUTION: TAMIS Billing - 2013/08/19 | Notifications | ITPulse

OUTAGE RESOLUTION: TAMIS Billing - 2013/08/19

What happened?
The TAMIS website that provides telephone billing services experienced an issue.

Who was affected?
All University of Alberta faculty and department TAMIS users were affected.

What was the impact?
The affected users were not able to access billing statements or reports.

What was the timeline of the incident?
Start: 2013/08/16 14:51 - Users called in to report a problem with TAMIS.
2013/08/19 12:40 – IT support analysts began working on the issue.
End: 2013/08/19 15:30 - Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted.  More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.