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What happened?A server that shares user files over a network experienced an issue. Who was affected? Users in the following departments may have been affected by this outage:
What was the impact?Users could not connect to their shared drives. What was timeline of the incident? Start: 2013/07/30 16:11 – Analysts reported a problem with the VPFA and VPFA file server.2013/07/30 16:13 – IT support analysts began working on the issue. End: 2013/07/30 16:29 – Service was restored.