OUTAGE RESOLUTION: ad.ualberta.ca File Server – 2013/ 07/30 | Notifications | ITPulse

OUTAGE RESOLUTION: ad.ualberta.ca File Server – 2013/ 07/30

What happened?
A server that shares user files over a network experienced an issue.
 
Who was affected?
Users in the following departments may have been affected by this outage:

  • Vice President Finance and Administration (VPFA)
  • Vice President Facilities and Operations(VPFO)
  • Research Services Office (RSO)
  • Research Ethics Office (REO)
  • University Relations
  • Law

What was the impact?
Users could not connect to their shared drives.
 
What was timeline of the incident?
Start: 2013/07/30 16:11 – Analysts reported a problem with the VPFA and VPFA file server.
2013/07/30 16:13 – IT support analysts began working on the issue.
End: 2013/07/30 16:29 – Service was restored.