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What happened?Mail delivery to Hotmail/live.com email accounts through the university email sending server (smtp.srv.ualberta.ca) was temporary unavailable.
Who was affected?Users who are forwarding email to Hotmail/live.com accounts using smtp.srv.ualberta.ca were affected by this outage.
What was the impact?The affected users were unable to send email to Hotmail/live.com email accounts using smtp.srv.ualberta.ca. Email forwarding to Hotmail/live.com accounts using Gmail were not affected.
What was the timeline of the incident?Start: 2013/07/29 08:45 - IT support analysts discovered an issue forwarding email to Hotmail/live.com accounts.2013/07/29 10:25 - IT support analysts began working on the issue.2013/07/29 11:00 - IT support analysts discovered that smtp.srv.ualberta.ca was added to an external spam list.2013/07/29 14:25 - IT support analysts requested the removal of smpt.srv.ualberta.ca from the spam list.2013/07/29 16:00 - Service appears to be restored. AICT will continue to monitor the service for the next 24 hours.End: 2013/07/29 15:00 - Mail service has not been interrupted for the past day. Service has been restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.