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What happened?The homepage for the University of Alberta (www.ualberta.ca) experienced intermittent issues loading.
Who was affected?Some users attempting to access www.ualberta.ca may have been affected by this outage.
What was the impact?The affected users were unable to load www.ualberta.ca and received error message 403.
What was timeline of the incident?Start: 2013/07/29 08:30 – Users emailed about an issue with www.ualberta.ca.2013/07/29 08:50 – IT support analysts began working on the issue.End: 2013/07/29 09:00– Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.