OUTAGE RESOLUTION: UAI Computer Access – 2013/07/26 | Notifications | ITPulse

OUTAGE RESOLUTION: UAI Computer Access – 2013/07/26

What happened?
A server that grants access to University of Alberta International (UAI) computers experienced an issue.

Who was affected?
UAI users in Enterprise Square and HUB Mall who had logged out of their computers were affected by this outage.

What was the impact?
The affected users were not able to log into their computers, access the Internet or shared network resources such as printing and shared file services.

What was the timeline of the incident?
Start: 2013/07/26 07:45 – UAI users reported an issue with logging onto their computers.
2013/07/26 08:00 – IT support analysts began working on the issue.
End: 2013/07/26 09:00 – Service was restored.

This outage information was based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.