OUTAGE RESOLUTION: PBX Phones at Campus Saint-Jean – 2013/07/03 | Notifications | ITPulse

OUTAGE RESOLUTION: PBX Phones at Campus Saint-Jean – 2013/07/03

What happened?
Some Nortel PBX (Private Branch Exchange) telephones at Campus Saint-Jean were not working.

Who was affected?
Nortel PBX phone users were affected by this outage.

What was the impact?
The affected users were not be able to hear a dial tone or make or receive phone calls.

What was the timeline of the incident?
2013/07/03 08:40 – IT support and telephone vendors began investigating the issue. 
2013/07/03 10:00 - Power supply was replaced.
2013/07/03 10:55 - Service was restored. 

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.