OUTAGE RESOLUTION: File Server - 2013/06/28 | Notifications | ITPulse

OUTAGE RESOLUTION: File Server - 2013/06/28

What has happened?
The file sharing service failed on a file server cluster that provides network file storage and desktop access.

Who was affected?
The following users were affected by this outage:

  • Vice President Facilities and Operations (VPFO)
  • Vice President Finance and Administration (VPFA)
  • Faculty of Law
  • Research Service Office(RSO)
  • Research Ethics Office(REO)
  • University Relations
  • Senate

What was the impact?
Some users could not access their shared files and some users could not access their desktops.

What was the timeline of the incident?
Start: 2013/06/28 09:50 - Users called in to report a problem with the clustered file server.
2013/06/28 10:00 - IT support analysts began working on the issue.
2013/06/28 10:25 - The source of the outage was identified and an investigation of the source has started.
End: 2013/06/28 11:10 - Service was restored.