OUTAGE RESOLUTION: eClass Email Notification – 2013/05/27 | Notifications | ITPulse

OUTAGE RESOLUTION: eClass Email Notification – 2013/05/27

What happened?
The email notification feature in eClass that enables users to receive email notifications experienced an issue.

Who was affected?
All eClass users were affected by this outage.

What was the impact?
The affected users were not be able to receive email notifications about eClass events.

What was the timeline of the incident?
Start: 2013/05/24 16:30 – IT support analysts were notified about an issue with eClass.
2013/05/24 16:40 - IT support analysts began working on the issue.
End: 2013/05/27 10:55 - Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found atwww.ctl.ualberta.ca or by contacting This email address is being protected from spambots. You need JavaScript enabled to view it. .