OUTAGE RESOLUTION: Lab/Smart Classroom Internet Access – 2013/05/21 | Notifications | ITPulse

OUTAGE RESOLUTION: Lab/Smart Classroom Internet Access – 2013/05/21

What happened?
A server that authenticates internet access for AICT labs and smart classrooms experienced an issue.

Who was affected?
Some users in AICT labs and smart classrooms may have been affected by this outage.

What was the impact?
The affected users were not able to access the internet in AICT labs and smart classrooms.

What was timeline of the incident?
Start: 2013/05/21 08:20 – Users reported a problem with accessing the internet in AICT labs and smart classrooms.
2013/05/21 08:30 – IT support analysts began working on the issue.
End: 2013/05/21 10:00 – Service was restored and is currently being double checked to verify access has been restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.