OUTAGE RESOLUTION: Nortel PBX Phones – 2013/05/16 | Notifications | ITPulse

OUTAGE RESOLUTION: Nortel PBX Phones – 2013/05/16

What happened?
Nortel PBX (Private Branch Exchange) telephones experienced an issue.

Who was affected?
Some users of Nortel PBX telephones were affected by this outage.

What was the impact?
The affected users were not be able to hear a dial tone or make or receive phone calls.

What was timeline of the incident?
Start: 2013/05/16 07:50 – Users reported a problem with Nortel PBX phones.
2013/05/16 08:15 - IT support analysts began investigating the outage and contacted the PBX service provider.
2013/05/16 08:30 – The PBX service provider began working on the issue.
End: 2013/05/16 09:05 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.