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What happened?A server that provides online poster submissions to Large Format Printing (LFP) experienced an issue.
Who was affected?Users who were attempting to use the LFP self serve printing service were being affected by this outage.
What was the impact?The affected users were not be able to submit posters online.
What was timeline of the incident?Start: 2013/05/06 05:00 – Monitoring systems discovered a problem with large format printing services.2013/05/06 08:30 – IT support analysts began working on the issue.End: 2013/05/06 10:20 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.