OUTAGE RESOLUTION: PBX Telephone Dial tone – 2013/05/01 | Notifications | ITPulse

OUTAGE RESOLUTION: PBX Telephone Dial tone – 2013/05/01

What happened?
Nortel PBX (Private Branch Exchange) telephones experienced an issue.

Who was affected?
Users with a Nortel Networks (PBX) telephone may have been affected by this outage.

What was the impact?
The affected users did not have a dial tone and key press tones were not working. Users were still able to place and receive calls.

What was timeline of the incident?
Start: 2013/05/01 07:55 – Users reported a problem with Nortel PBX phones.
2013/05/01 08:10 – The University of Alberta telephone vendor began working on the issue.
End: 2013/05/01 09:25 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.