OUTAGE RESOLUTION: Katz Centre VOIP switch – 2013/04/23 | Notifications | ITPulse

OUTAGE RESOLUTION: Katz Centre VOIP switch – 2013/04/23

What happened?
A voice over IP (VoIP) switch in the Katz Centre (HRIF-W) building experienced an issue.

Who was affected?
Katz Centre (HRIF-W) users attempting to use internet and VoIP phone services were affected by this outage.

What was the impact?
The affected users were not able to connect to the internet or place a VoIP call.

What was the timeline of the incident?
Start: 2013/04/23 07:20 – Monitoring systems discovered a problem with a networking device in the Katz Centre.
2013/04/23 07:25 – IT support analysts began working on the issue.
End: 2013/04/23 08:40 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.