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What happened?A network switch that provides internet access via University Wireless Service (UWS) experienced an issue.
Who was affected?UWS users at Agri-Food Discovery Place were affected by this outage.
What was the impact?The affected users were not be able to access the internet using UWS.
What was timeline of the incident?Start: 2013/04/11 02:15 – IT support analysts discovered a problem with a network switch in Agri-Food Discovery Place.2013/04/11 10:10 – IT support analysts began working on the issue.End: 2013/04/11 10:45 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.