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What happened?A server that sends and receives email on the central BlackBerry Enterprise Server (BES) experienced an issue.
Who was affected?BlackBerry users using the central BES to send and receive email may have been affected by this outage.
What was the impact?The affected users were not able to send or receive email using BlackBerry devices connected to the central BlackBerry server. Sending and receiving email using the web interface (http://apps.ualberta.ca) was not affected.
What was timeline of the incident?Start: 2013/04/16 7:02 – Start: 2013/04/16 7:02 – Users called reported a problem with sending and receiving email on their BlackBerry devices.2013/04/16 09:00 – IT support analysts began working on the issue.End: 2013/04/16 12:10 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.