OUTAGE RESOLUTION: UAI Authentication – 2013/04/04 | Notifications | ITPulse

OUTAGE RESOLUTION: UAI Authentication – 2013/04/04

What happened?
A server that authenticates users into their domain experienced an issue.

Who was affected?
All University of Alberta International (UAI) users may have been affected by this outage.

What was the impact?
The affected users may not have been able to log into their work computers. Users who were logged in may not have had access to network resources.

What was timeline of the incident?
Start: 2013/04/04 08:50 – Users in UAI reported a problem logging into their workstations.
2013/04/04 09:00 – IT support analysts began working on the issue.
End: 2013/04/04 12:00 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.