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What happened?The Job Access With Speech Program (JAWS) that provides access to software applications and the Internet experienced an issue.
Who was affected?Users who attempted to use JAWS on campus lab computers were affected by this outage.
What was the impact?The affected users were not be able to access software applications or the Internet through JAWS.
What was the timeline of the incident?Start: 2013/04/02 15:02 - Users discovered a problem with JAWS. 2013/04/03 11:44 – IT support analysts began working on the issue.End: 2013/04/03 13:15 - Service was restored.