OUTAGE RESOLUTION: Deletion of Google Group Members– 2013/04/02 | Notifications | ITPulse

OUTAGE RESOLUTION: Deletion of Google Group Members– 2013/04/02

What happened?
The script that manages members in RTI-based (Relationship to Institution) Google Groups experienced an issue.

Who was affected?
Users of RTI-based Google Groups were being affected by this outage.

What was the impact?
The affected users were not able to access various RTI-based Google groups.

What was the timeline of the incident?
Start: 2012/04/02 10:18 – Users reported a problem accessing RTI-based Google Groups.
2013/04/02 10:00 – IT support analysts began working on the issue.
2013/04/02 16:30 - Additional logging was added to the script that manages members in RTI-based Google Groups.
2013/04/02 00:00 - The script was started.
2013/04/04 04:50 - The script successfully completed.
End: 2013/04/05 15:00 – The script was successfully completed a second time. No further problems have been reported.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.