OUTAGE RESOLUTION: UWS Down in Administration – 2013/04/02 | Notifications | ITPulse

OUTAGE RESOLUTION: UWS Down in Administration – 2013/04/02

What happened?
The University Wireless Service (UWS) network in the Administration Building experienced an outage.

Who was affected?
All UWS users in the Administration building were affected by this outage.

What was the impact?
The affected users were not able to connect to the internet using UWS. Affected users were still able to connect with a wired connection.

What was the timeline of the incident?
Start: 2013/04/02 05:40 – Monitoring systems discovered a problem with UWS in the Administration Building.
2013/04/02 05:50 – IT support analysts began working on the issue.
End: 2013/04/02 08:40 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.