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What happened? Multiple network switches in the financial services building experienced an issue. Who was affected? Multiple users in the financial services building were affected by this outage. What was the impact? The affected users were unable to access their network drives and Google. What was timeline of the incident? 2013/04/01 12:50 - Monitoring system discovered a problem with network switches in the Admin Building.2013/04/01 13:30 - IT support analysts began working on the issue.2013/04/01 21:08 - Service was restored. This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.