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UPDATE to What was the timeline of the incident?
What happened?The data centre where eClass (Moodle) is hosted did undergo an emergency network change to fix a network issue.
Who was affected?Some users of Eclass(Moodle) may have been affected by this outage.
What was the impact?The affected users might have experienced a few minutes of interruption to access Eclass(Moodle).
What was the timeline of the incident?Start: 2013/03/30 between 01:00 to 06:00 - Eclass(Moodle) services might experience a few minutes of interruption. Services will be restored as soon as possible.2013/03/30 06:00 - No reported interruption from end users or the monitoring system.2013/03/30 18:00 - No reported interruption from end users or the monitoring system.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.