OUTAGE RESOLUTION: Deletion of Google Group Members– 2013/03/28 | Notifications | ITPulse

OUTAGE RESOLUTION: Deletion of Google Group Members– 2013/03/28

What happened?
The script that manages members in RTI- based (Relationship to Institution) Google groups experienced an issue.

Who was affected?
Users of RTI-based Google groups were affected by this outage.

What was the impact?
The affected users were not able to access various RTI-based Google groups.

What was timeline of the incident?
Start: 2013/03/28 11:30 – Users discovered a problem with accessing Google groups.
2013/03/28 11:45 – IT support analysts began working on the issue.
2013/03/28 13:40 – IT support analysts restarted the script and began adding users back into the Google groups. This may take 24-48 hours to complete.
End: 2013/03/29 14:30 - Service was restored.


This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.