OUTAGE ALERT: Terminal Server – 2013/03/22 | Notifications | ITPulse

OUTAGE ALERT: Terminal Server – 2013/03/22

What is happening?
The server used to access shared drives and do work remotely (ts.ualberta.ca) is experiencing an issue.

Who is affected?
Mac OS users in the following departments are being affected by this outage:

  • Research Services Office (RSO)
  • Research Ethics Office (REO)
  • University Relations
  • Law
  • Alberta Law Foundation (ALF)

What is the impact?
The affected users may experience difficulty accessing their shared drives or working remotely.

What is the current timeline of the incident?
2013/03/22 13:45 – IT support is currently investigating this issue and will restore the service as soon as possible.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.