OUTAGE RESOLUTION: Terminal Server – 2013/03/19 | Notifications | ITPulse

OUTAGE RESOLUTION: Terminal Server – 2013/03/19

What happened?
The server used to access shared drives and do work remotely (ts.ualberta.ca) experienced an issue.

Who was affected?
Users in the following departments were affected by this outage:

  • Vice President Facilities and Operations (VPFO)
  • Vice President Finance and Administration (VPFA)

What was the impact?
The affected users experienced difficulty accessing their shared drives or working remotely.

What was timeline of the incident?
Start: 2013/03/19 15:48 – IT support analysts discovered a problem with a terminal server.
2013/03/19 16:09 – IT support analysts began working on the issue.
End: 2013/03/19 16:45 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.