OUTAGE RESOLUTION: Internet Access – 2013/03/19 | Notifications | ITPulse

OUTAGE RESOLUTION: Internet Access – 2013/03/19

What happened?
A server that authenticates access to the internet experienced an issue.

Who was affected?
Some users attempting to use the internet via PuTTY at the following locations were affected by this outage.

  • Augustana
  • University Libraries
  • Residence Internet Services
  • AICT Labs and Smart Classrooms

What was the impact?
The affected users were not able to use the internet via PuTTY.

What was timeline of the incident?
Start: 2013/03/19 11:00 – Users called about a problem with the internet.
2013/03/19 13:00 – IT support analysts began working on the issue.
End: 2013/03/19 14:30 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.