OUTAGE RESOLUTION: Authentication – 2013/03/14 | Notifications | ITPulse

OUTAGE RESOLUTION: Authentication – 2013/03/14

What happened?
A server that grants authentication to several IT services experienced an issue.

Who was affected?
University Wireless Service (UWS) users were affected by this outage.

What was the impact?
The affected users may not have been able to connect to UWS.

What was timeline of the incident?
Start: 2013/03/14 11:10 – IT support analysts discovered a problem with authentication to UWS.
2013/03/14 11:15 – IT support analysts began working on the issue.
End: 2013/03/14 11:50 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.