OUTAGE RESOLUTION: Old Arts Network – 2013/02/14 | Notifications | ITPulse

OUTAGE RESOLUTION: Old Arts Network – 2013/02/14

What happened?
A network switch that provides wired network access to the Old Arts Building experienced an issue.

Who was affected?
Wired network users were affected by this outage.

What was impact?
The affected users were not be able to access the internet or network resources (i.e. network printers).

What was the timeline of the incident?
Start: 2013/02/14 11:00 – Users reported a problem with network connectivity in the Old Arts Building.
2013/02/14 11:10 – IT support analysts began working on the issue.
2013/02/14 11:40 - The root cause was identified as a hardware failure. The equipment was replaced.
End: 2013/02/14 12:30 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.