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What happened?A server that provides the Grad Base online application (https://www.grad.ualberta.ca/portal/page/portal/GRADBase) experienced an issue.
Who was affected?All users of Grad Base were affected by this outage.
What is the impact?The affected users were not be able to access the Grad Base online application.
What was the timeline of the incident?Start: 2013/02/11 09:05 – Users reported a problem with the Grad Base online application.2013/02/11 09:15 – IT support analysts began working on the issue.End: 2013/02/11 11:30 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.