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What happened?University of Alberta Wireless Service (UWS) users were being forced to authenticate multiple times or were automatically connected to Guest@UofA.
Who was affected?All UWS users were affected by this outage.
What was the impact?The affected users could not access UWS on their first attempt or were connected to Guest@UofA with limited access.
What was the timeline of the incident?Start: 2013/02/06 12:40 – IT support analysts discovered a problem with user authentication to UWS.2013/02/06 12:55 – IT support analysts began working on the issue.End: 2013/02/06 14:40 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.