OUTAGE RESOLUTION: eClass Live – 2013/02/04 | Notifications | ITPulse

OUTAGE RESOLUTION: eClass Live – 2013/02/04

What happened?
A server that provides access to eClass Live experienced an issue.

Who was affected?
eClass Live users were being were affected by this outage.

What was the impact?
The affected users experienced difficulty accessing eClass Live.

What was timeline of the incident?
Start: 2013/02/04 10:05 – IT support analysts discovered a problem with eClass Live.
2013/02/04 10:15 – IT support analysts began working on the issue.
End: 2013/02/04 13:30 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.