Live Chat & Phone:(780) 492-9400 7:30am – 7:30pm Mon – Fri
What happened?A server that provides the eCast service experienced an issue.
Who was affected?All eCast users were affected by this outage.
What was the impact?The affected users were not able to access the eCast Service.
What was timeline of the incident?Start: 2013/01/31 15:49 – Received a notification of a problem with the eCast service.2013/01/31 15:50 – IT support analysts began working on the issue.End: 2013/01/31 16:03 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.