OUTAGE RESOLUTION: IMRS Database – 2013/01/28 | Notifications | ITPulse

OUTAGE RESOLUTION: IMRS Database – 2013/01/28

What happened?
A server that runs the Infrastructure Monitoring Reporting System (IMRS) experienced an issue.

Who was affected?
Users of IMRS were affected by this outage.

What was the impact?
The affected users may have noticed a longer period between system tests than expected.

What was timeline of the incident?
Start: 2013/01/28 14:15 – Monitoring systems discovered a problem with IMRS.
2013/01/28 14:29 – IT support analysts began working on the issue.
End: 2013/01/28 14:30 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.