OUTAGE RESOLUTION: CCID Issues – 2012/01/23 | Notifications | ITPulse

OUTAGE RESOLUTION: CCID Issues – 2012/01/23

What happened?
A CCID maintenance process that manages CCID's experienced an issue.

Who was affected?
Users expecting a new CCID and some existing CCID owners may have been affected by this outage.

What was the impact?
The affected users experienced difficulty accessing Bear Tracks and eClass.

What was the current timeline of the incident?
Start: 2013/01/23 12:30 - Users called and reported issues accessing some services requiring a CCID.
2013/01/23 12:30 - IT support analysts began working on the issue.
End: 2012/01/24 11:00 – Service was confirmed to be restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.