OUTAGE RESOLUTION: eClass email Notification – 2013/01/10 | Notifications | ITPulse

OUTAGE RESOLUTION: eClass email Notification – 2013/01/10

What happened?
An eClass server that receives email notifications experienced an issue.
Who was affected?
eClass users expecting to receive email were affected by this outage.
What was the impact?
The affected users were not able to receive email notifications.
What was timeline of the incident?
Start: 2013/01/10 11:15 – Users reported a problem with the eClass email notification service.
2013/01/10 14:30 – IT support analysts began working on the issue.
End: 2013/01/10 18:00 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted.  More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.